Troubleshooting

Refreshing Channels and EPG

The first thing to always try is the "Refresh" button and select "Update playlist"
You can also update and repair the EPG here by selecting "Update EPG" We update, repair, or add new content most days. Until you select these option you won't see any changes we have made.
TIP- Refresh daily

Does the device have a working internet connection?

If you are seeing "Network error" or "Error Code : on Failure" test the connection by going to the web browser or any internet based app on the device. If you don't check the Ethernet cable is connected or the Wi-Fi is connected. Try resetting the router and device.

Username and Password

The most likely reason it won't let you login is you entered the details incorrectly.
If you see the error "Incorrect Username and Password" then have typed them incorrectly. Please be careful with capital i's and lower case L's, in a lot of fonts they look the same, capital O's and the zero can look slimier, and Upper case and lower case K's.
All test and subs work 100% of the time and the login details have been copied and pasted direct from the server so they are not wrong. Please do not email saying the detail don't work they do.

Subscription Expiry

Has you subscription expired. Please check back in your email for the date you was sent the subscription and how long you paid for. If this was a test it expired 48 hours from when you was emailed it. If it has expired and you wish to continue please purchase a package from this website, or another free test.

Go to Settings > Applications > Managed applications > Click the specified app (HW Q, HW XC IPTV or any other) >Clear cache.
Once you don that you will need to re login to the app with your login details.
In most cases, clearing the cache on your Fire TV Stick will fix problems like slow speeds and app crashes. However, you may need to clear app data, clear cookies, or even reset your Fire TV Stick to its factory settings if that doesn't do the trick.

Step 1

On the home screen (System Apps) or System.

Step 2

Select settings.

Step 3

Scroll down and select ''Apps'' and choose the app (HW Q, HW XC or any other) you use with our service.

Step 4

Select storage and click on ''Clear Data'' and also ''Clear Cache'' both buttons.

Step 5

Once done login to the app again.

Step 6

You will need to enter the supplied login details.

Step 1

On the supplied remote control, press the HOME button.

Step 2

Select settings.

Step 3

Under TV category, select Apps.

Step 4

Under system apps, select your preferred app (HW Q, HW XC or any other) you use with our service.

Step 5

Select Clear Cache.

Step 6

Select OK